We all strive to work in a harmonious environment. But – that’s not reality. It’s not all sunshine and rainbows. Conflict can arise between employees, employees and managers, employees and customers. The result? A decrease in productivity; an increase in stress; a potentially hostile environment and a loss in sales. Don’t get me wrong. Conflict […]
[Read More]You know that gal…the one that blows through her quota month after month. What does she know that you don’t? What’s she’s NOT doing is providing one-size fits all solution for her customers. You need to focus on the individual preference of your customer. Each of us has our own buying style, and in sales, […]
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Your first memory of this phrase may be during a final exam, or perhaps in an art class. It’s one of those off-handed, but timeless sayings that can evoke a sense of enthusiasm, panic and even dread in each of us. But did you give any thought to what it meant? You probably just felt […]
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Picture this: The elevator door is just about to close and someone is frantically running for it. There are 4 people inside: Bob is in a real hurry and doesn’t want to wait. He sighs audibly and looks at his watch for effect. Ted sticks his hand out to stop the closing door, and says […]
[Read More]Ever ask yourself, “Why did I do that?” Or, “What was I thinking?” Perspective is intrinsic. It is built into who they are. You may have heard it referred to as temperament, tendency or style. Research has shown that differences in behavior follow a pattern, and these patterns stem from how we are motivated. Understanding […]
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