by Kathy Marcino | May 15, 2018 | BLOG, Customer Service
This Skill is Most Lacking in the Workforce Recently, LinkedIn CEO Jeff Weiner discussed an extensive Skills Gap study his company conducted by viewing profiles, job postings, and other information across thousands of profiles and LI users across the US. (You can view the interview here) They were surprised at the biggest gap. I wasn’t! […]
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by Kathy Marcino | Oct 27, 2017 | BLOG, Customer Service
You know that book, “If you give a mouse a cookie”? Well, the premise is that once you give him a cookie, he’ll ask for milk. Then a straw, a napkin, and so on. You get the idea. That’s what happened when I made the decision to shoot a 2-minute-long video on communication strategies for […]
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by Kathy Marcino | Feb 14, 2017 | Customer Service
You may have crafted the best message, or designed the perfect program or even developed an award-winning marketing strategy. So why aren’t your customers lining up around the block? They should be blowing up your phone, right? Yet, they’re not engaged. If your customers aren’t “hearing” you, what’s the point? You’ve heard me say over […]
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